# Attention Tech\*\*\* Received incorrect items in order. I was auto-directed here **URL:** \ **Category:** Community\ **Created:** [November 5, 2024, 7:32pm UTC](https://community.sparkfun.com/t/attention-tech-received-incorrect-items-in-order-i-was-auto-directed-here/61637 "2024-11-05T19:32:57Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![Commodoreperry](https://avatars.discourse-cdn.com/v4/letter/c/d07c76/32.png) [@Commodoreperry](https://community.sparkfun.com/u/Commodoreperry)\ **Post date:** [November 5, 2024, 7:32pm UTC](https://community.sparkfun.com/t/attention-tech-received-incorrect-items-in-order-i-was-auto-directed-here/61637/1 "2024-11-05T19:32:57Z")
I ordered the 6 color spool **solid core** wire set (PRT-11367). The box didn’t have a seal on it when received and one of the spools is **stranded** wire (green), _not solid core_, which really has set me back as I need all colors and all solid color for my project upcoming due date. The support team sent me multiple (what seemed like) autoreplies that directed me onto here without acknowledging my item received issue versus technical support issue. So, help yall. I was sent the wrong wire spool (1 out of set of 6), I need the right wire spool. What is my next step? ---
**Author:** ![YellowDog](https://yyz1.discourse-cdn.com/sparkfun/user_avatar/community.sparkfun.com/yellowdog/32/1782_2.png) [@YellowDog](https://community.sparkfun.com/u/YellowDog)\ **Post date:** [November 5, 2024, 7:37pm UTC](https://community.sparkfun.com/t/attention-tech-received-incorrect-items-in-order-i-was-auto-directed-here/61637/2 "2024-11-05T19:37:23Z")
I think they are closed today, what you might do is fill in the form at the link below and give them a day to respond. [https://www.sparkfun.com/returns](https://www.sparkfun.com/returns) That should get you fixed up! ---
**Author:** ![Commodoreperry](https://avatars.discourse-cdn.com/v4/letter/c/d07c76/32.png) [@Commodoreperry](https://community.sparkfun.com/u/Commodoreperry)\ **Post date:** [November 5, 2024, 8:10pm UTC](https://community.sparkfun.com/t/attention-tech-received-incorrect-items-in-order-i-was-auto-directed-here/61637/3 "2024-11-05T20:10:28Z")
I appreciate your assist YellowDog. I contacted support about this 6 days ago actually. It is not my preference to do default to a full item return ; this is not a solution for me. All I want at this moment is to talk to an actual person from support about my issue. I posted here because it seems like it is my only route to get an order corrected; which is ridiculous. ---
**Author:** ![YellowDog](https://yyz1.discourse-cdn.com/sparkfun/user_avatar/community.sparkfun.com/yellowdog/32/1782_2.png) [@YellowDog](https://community.sparkfun.com/u/YellowDog)\ **Post date:** [November 5, 2024, 10:23pm UTC](https://community.sparkfun.com/t/attention-tech-received-incorrect-items-in-order-i-was-auto-directed-here/61637/4 "2024-11-05T22:23:21Z")
> [@Commodoreperry](#): > > posted here because it seems like it is my only route to get an order corrected; which is ridiculous Yes, I agree. I think that form might be the only way today, you can explain what you need there so it doesn’t need to be just a return. Hopefully the tech support folks will be in tomorrow and can coordinate with the customer service people to hel you out. ---
**Author:** ![TS-John](https://yyz1.discourse-cdn.com/sparkfun/user_avatar/community.sparkfun.com/ts-john/32/6093_2.png) [@TS-John](https://community.sparkfun.com/u/TS-John)\ **Post date:** [November 6, 2024, 8:33pm UTC](https://community.sparkfun.com/t/attention-tech-received-incorrect-items-in-order-i-was-auto-directed-here/61637/5 "2024-11-06T20:33:09Z")
Thank you for posting here. SFE was closed yesterday, my apologies for the delay. Sorry we are making you jump through hoops here. I don’t think this particular case needed to be posted on the forums. I will see what I can do to improve the process there. This is certainly odd, and a 1 off issue. I think we should just get you a replacement 11367 and that should do it. We have your Email. We will reach out today with further instructions. ---
**Author:** ![Commodoreperry](https://avatars.discourse-cdn.com/v4/letter/c/d07c76/32.png) [@Commodoreperry](https://community.sparkfun.com/u/Commodoreperry)\ **Post date:** [November 6, 2024, 10:23pm UTC](https://community.sparkfun.com/t/attention-tech-received-incorrect-items-in-order-i-was-auto-directed-here/61637/6 "2024-11-06T22:23:02Z")
Thank you for the swift help John ---
**Author:** ![TS-John](https://yyz1.discourse-cdn.com/sparkfun/user_avatar/community.sparkfun.com/ts-john/32/6093_2.png) [@TS-John](https://community.sparkfun.com/u/TS-John)\ **Post date:** [November 6, 2024, 10:48pm UTC](https://community.sparkfun.com/t/attention-tech-received-incorrect-items-in-order-i-was-auto-directed-here/61637/8 "2024-11-06T22:48:41Z")
My pleasure. If I can be of further assistance let me now. ---
**Author:** ![Commodoreperry](https://avatars.discourse-cdn.com/v4/letter/c/d07c76/32.png) [@Commodoreperry](https://community.sparkfun.com/u/Commodoreperry)\ **Post date:** [November 7, 2024, 5:40pm UTC](https://community.sparkfun.com/t/attention-tech-received-incorrect-items-in-order-i-was-auto-directed-here/61637/9 "2024-11-07T17:40:34Z")
Just posting a reminder; I have not received anything in my email yet ---
**Author:** ![TS-John](https://yyz1.discourse-cdn.com/sparkfun/user_avatar/community.sparkfun.com/ts-john/32/6093_2.png) [@TS-John](https://community.sparkfun.com/u/TS-John)\ **Post date:** [November 7, 2024, 5:58pm UTC](https://community.sparkfun.com/t/attention-tech-received-incorrect-items-in-order-i-was-auto-directed-here/61637/10 "2024-11-07T17:58:09Z")
We should get your ticket processed sometime today. Thank you for your patience. ---
**Author:** ![Commodoreperry](https://avatars.discourse-cdn.com/v4/letter/c/d07c76/32.png) [@Commodoreperry](https://community.sparkfun.com/u/Commodoreperry)\ **Post date:** [November 21, 2024, 8:38pm UTC](https://community.sparkfun.com/t/attention-tech-received-incorrect-items-in-order-i-was-auto-directed-here/61637/11 "2024-11-21T20:38:39Z")
Is there any update on this? ---
**Author:** ![TS-Russell](https://yyz1.discourse-cdn.com/sparkfun/user_avatar/community.sparkfun.com/ts-russell/32/6092_2.png) [@TS-Russell](https://community.sparkfun.com/u/TS-Russell)\ **Post date:** [November 22, 2024, 12:21am UTC](https://community.sparkfun.com/t/attention-tech-received-incorrect-items-in-order-i-was-auto-directed-here/61637/12 "2024-11-22T00:21:58Z")
I’ll check on it and should have an update for ya tomorrow ---
**Author:** ![Commodoreperry](https://avatars.discourse-cdn.com/v4/letter/c/d07c76/32.png) [@Commodoreperry](https://community.sparkfun.com/u/Commodoreperry)\ **Post date:** [November 22, 2024, 2:33pm UTC](https://community.sparkfun.com/t/attention-tech-received-incorrect-items-in-order-i-was-auto-directed-here/61637/13 "2024-11-22T14:33:58Z")
Thank you, I appreciate it. ---
**Author:** ![Commodoreperry](https://avatars.discourse-cdn.com/v4/letter/c/d07c76/32.png) [@Commodoreperry](https://community.sparkfun.com/u/Commodoreperry)\ **Post date:** [November 26, 2024, 1:07pm UTC](https://community.sparkfun.com/t/attention-tech-received-incorrect-items-in-order-i-was-auto-directed-here/61637/14 "2024-11-26T13:07:21Z")
it doesn’t seem to be important to make things right or keep as a customer. I’ve tried to have patience, but it’s been over 20 days without any follow through to resolve this. I’ll get my materials elsewhere in the future. ---
**Author:** ![jremington](https://yyz1.discourse-cdn.com/sparkfun/user_avatar/community.sparkfun.com/jremington/32/6595_2.png) [@jremington](https://community.sparkfun.com/u/jremington)\ **Post date:** [November 26, 2024, 5:13pm UTC](https://community.sparkfun.com/t/attention-tech-received-incorrect-items-in-order-i-was-auto-directed-here/61637/15 "2024-11-26T17:13:41Z")
I don’t blame you. Sparkfun’s behavior in this request is totally unacceptable. ---
**Author:** ![TS-John](https://yyz1.discourse-cdn.com/sparkfun/user_avatar/community.sparkfun.com/ts-john/32/6093_2.png) [@TS-John](https://community.sparkfun.com/u/TS-John)\ **Post date:** [November 27, 2024, 7:09pm UTC](https://community.sparkfun.com/t/attention-tech-received-incorrect-items-in-order-i-was-auto-directed-here/61637/16 "2024-11-27T19:09:32Z")
The ticket was resolved yesterday, finally. Commodoreperry, you should be receiving a replacement soon. I see the issue in the process and I will be having discussions internally to remedy the problem in the future. We strive to provide the best support possible, however, mistakes were made here despite Commodoreperry’s best efforts and excellent communication. This was a SparkFun problem and a breakdown in process. My apologies. We can do better. Please let me know if I can do anything else here. ---
**Author:** ![Commodoreperry](https://avatars.discourse-cdn.com/v4/letter/c/d07c76/32.png) [@Commodoreperry](https://community.sparkfun.com/u/Commodoreperry)\ **Post date:** [November 28, 2024, 1:00am UTC](https://community.sparkfun.com/t/attention-tech-received-incorrect-items-in-order-i-was-auto-directed-here/61637/17 "2024-11-28T01:00:23Z")
I got the replacement wire when I got home from work today. I appreciate the quick resolve. I totally understand if there Was a breakdown and communication somewhere. Not knowing that, it left me feeling ignored. Your response back assured me that that was not the case and that it was not intentional. I am happy to continue purchasing and supporting SparkFun. Side note: I compared the new wire to the previous wire. It looks like the wrong wire spool got switched before labeling or vise versa. The imposter wire stranded 24 gauge. Hopefully that’s helpful if info if you need it in the future. ![IMG_4589](https://canada1.discourse-cdn.com/sparkfun/original/2X/8/8c79427a1b2254bcfabb483225f15c44dc3b3470.jpeg)