# Defective Twist

**URL:** <https://community.sparkfun.com/t/defective-twist/69028>\
**Category:** Qwiic System\
**Created:** [June 11, 2026, 6:47pm UTC](https://community.sparkfun.com/t/defective-twist/69028 "2026-06-11T18:47:56Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![JFletcher](https://yyz1.discourse-cdn.com/sparkfun/user_avatar/community.sparkfun.com/jfletcher/32/10516_2.png) [@JFletcher](https://community.sparkfun.com/u/JFletcher)\
**Post date:** [June 11, 2026, 6:47pm UTC](https://community.sparkfun.com/t/defective-twist/69028/1 "2026-06-11T18:47:56Z")

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I received 3 Qwiic Twist encoder modules from your Amazon store. One is defective. Do I need to handle the return through Amazon?

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**Author:** ![TS-Russell](https://yyz1.discourse-cdn.com/sparkfun/user_avatar/community.sparkfun.com/ts-russell/32/6092_2.png) [@TS-Russell](https://community.sparkfun.com/u/TS-Russell)\
**Post date:** [June 11, 2026, 6:58pm UTC](https://community.sparkfun.com/t/defective-twist/69028/2 "2026-06-11T18:58:24Z")

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Sorry about that!

Yep, just like a normal amazon return 🙂

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**Author:** ![JFletcher](https://yyz1.discourse-cdn.com/sparkfun/user_avatar/community.sparkfun.com/jfletcher/32/10516_2.png) [@JFletcher](https://community.sparkfun.com/u/JFletcher)\
**Post date:** [June 11, 2026, 7:19pm UTC](https://community.sparkfun.com/t/defective-twist/69028/3 "2026-06-11T19:19:35Z")

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Is there anything i could try to do to reset it. Using it with an arduino uno r4. When i hook up the qwicc cable it lights up but it doesn’t communicate at all. I run an i2c device check that shows the address of the other two but this one never showed an address.

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<div class="post-metadata">

**Author:** ![TS-Russell](https://yyz1.discourse-cdn.com/sparkfun/user_avatar/community.sparkfun.com/ts-russell/32/6092_2.png) [@TS-Russell](https://community.sparkfun.com/u/TS-Russell)\
**Post date:** [June 11, 2026, 7:56pm UTC](https://community.sparkfun.com/t/defective-twist/69028/4 "2026-06-11T19:56:21Z")

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How many are hooked up at once? Try testing the non-working one by itself, after a power cycle

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<div class="post-metadata">

**Author:** ![JFletcher](https://yyz1.discourse-cdn.com/sparkfun/user_avatar/community.sparkfun.com/jfletcher/32/10516_2.png) [@JFletcher](https://community.sparkfun.com/u/JFletcher)\
**Post date:** [June 12, 2026, 12:11am UTC](https://community.sparkfun.com/t/defective-twist/69028/5 "2026-06-12T00:11:17Z")

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I did try the one that is giving me trouble by itself. Also tried multiple cables that worked on the other devices.

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<div class="post-metadata">

**Author:** ![TS-Russell](https://yyz1.discourse-cdn.com/sparkfun/user_avatar/community.sparkfun.com/ts-russell/32/6092_2.png) [@TS-Russell](https://community.sparkfun.com/u/TS-Russell)\
**Post date:** [June 12, 2026, 3:18am UTC](https://community.sparkfun.com/t/defective-twist/69028/6 "2026-06-12T03:18:21Z")

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That’s about it for troubleshooting then; I’d grab a replacement via amazon 🙂