# Not Recognizing SparkFun Qwiic Keypad

**URL:** <https://community.sparkfun.com/t/not-recognizing-sparkfun-qwiic-keypad/39764>\
**Category:** Qwiic System\
**Tags:** qwiic\
**Created:** [June 4, 2020, 9:26pm UTC](https://community.sparkfun.com/t/not-recognizing-sparkfun-qwiic-keypad/39764 "2020-06-04T21:26:13Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![tehhota](https://avatars.discourse-cdn.com/v4/letter/t/c89c15/32.png) [@tehhota](https://community.sparkfun.com/u/tehhota)\
**Post date:** [June 4, 2020, 9:26pm UTC](https://community.sparkfun.com/t/not-recognizing-sparkfun-qwiic-keypad/39764/1 "2020-06-04T21:26:13Z")

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I have an Arduino Uno Rev 3 with a Qwiic Shield (DEV-14352) attached and was successfully able to retrieve the address of a SparkFun Triple Axis Accelerometer (SEN-14587) over Qwiic.

However, when I try to scan the I2C address of the Sparkfun Qwiic Keypad (COM-15290), the serial output shows that nothing is connected.

I used the same port and cable for both the Accelerometer and the Keypad yet only the accelerometer works.

Any idea what might cause this or how to fix it?

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**Author:** ![TS-Chris](https://yyz1.discourse-cdn.com/sparkfun/user_avatar/community.sparkfun.com/ts-chris/32/6057_2.png) [@TS-Chris](https://community.sparkfun.com/u/TS-Chris)\
**Post date:** [June 8, 2020, 2:13pm UTC](https://community.sparkfun.com/t/not-recognizing-sparkfun-qwiic-keypad/39764/2 "2020-06-08T14:13:29Z")

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It might be a bad keypad. ☹

Fill in the [[form on this page](https://www.sparkfun.com/returns) and we can help!]([Return Policy - SparkFun Electronics](https://www.sparkfun.com/returns))