# Power setup button on Facet not responding

**URL:** <https://community.sparkfun.com/t/power-setup-button-on-facet-not-responding/46881>\
**Category:** Development Boards\
**Created:** [January 30, 2024, 6:31pm UTC](https://community.sparkfun.com/t/power-setup-button-on-facet-not-responding/46881 "2024-01-30T18:31:29Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![TIMTAMP](https://avatars.discourse-cdn.com/v4/letter/t/da6949/32.png) [@TIMTAMP](https://community.sparkfun.com/u/TIMTAMP)\
**Post date:** [January 30, 2024, 6:31pm UTC](https://community.sparkfun.com/t/power-setup-button-on-facet-not-responding/46881/1 "2024-01-30T18:31:29Z")

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This is a new facet unit. I would have just sent it back but my worker already siliconed the seal and other things we do for extra water protection. The power / setup button does not work. the button behind on the board works and the unit seems to operate fine while using this. whats the procedure to get a new power / setup button.? Thanks

 ![unnamed.jpg](https://canada1.discourse-cdn.com/sparkfun/original/3X/f/8/f817368b2463be4f94d3f1732de456f2971c46d3.jpeg)

 ![unnamed (1).jpg](https://canada1.discourse-cdn.com/sparkfun/original/3X/c/6/c6433cd2fa8eba3a3717d60c4b51dba42483bf1f.jpeg)

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**Author:** ![sparky](https://yyz1.discourse-cdn.com/sparkfun/user_avatar/community.sparkfun.com/sparky/32/6021_2.png) [@sparky](https://community.sparkfun.com/u/sparky)\
**Post date:** [January 30, 2024, 7:35pm UTC](https://community.sparkfun.com/t/power-setup-button-on-facet-not-responding/46881/2 "2024-01-30T19:35:47Z")

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Bummer! Sorry it’s turned into a hassle!

The repair kit is here: [https://www.sparkfun.com/products/24705](https://www.sparkfun.com/products/24705)

If you want us to try and fix it, feel free to start an RMA. The silicone may prevent us from repairing it but I’m happy to take a look if you’d like.

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<div class="post-metadata">

**Author:** ![sparky](https://yyz1.discourse-cdn.com/sparkfun/user_avatar/community.sparkfun.com/sparky/32/6021_2.png) [@sparky](https://community.sparkfun.com/u/sparky)\
**Post date:** [January 30, 2024, 7:39pm UTC](https://community.sparkfun.com/t/power-setup-button-on-facet-not-responding/46881/3 "2024-01-30T19:39:27Z")

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Also, there is a system setting to disable the Setup Button. Be sure this is set to ‘Enabled’. Do a system factory reset if in doubt ([https://docs.sparkfun.com/SparkFun\_RTK\_ … tory-reset](https://docs.sparkfun.com/SparkFun_RTK_Firmware/menu_system/#factory-reset)).

[download/file.php?mode=view&id=8775](https://forum.sparkfun.com/download/file.php?mode=view&id=8775)

![RTK Firmware - System Setup - Setup Button.jpg](https://canada1.discourse-cdn.com/sparkfun/original/3X/e/a/ea86bd48bc38fd382509043a8276fe105435f8b9.jpeg)

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<div class="post-metadata">

**Author:** ![TIMTAMP](https://avatars.discourse-cdn.com/v4/letter/t/da6949/32.png) [@TIMTAMP](https://community.sparkfun.com/u/TIMTAMP)\
**Post date:** [January 30, 2024, 10:00pm UTC](https://community.sparkfun.com/t/power-setup-button-on-facet-not-responding/46881/4 "2024-01-30T22:00:59Z")

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> sparky:  
> Bummer! Sorry it’s turned into a hassle!
> 
> The repair kit is here: [https://www.sparkfun.com/products/24705](https://www.sparkfun.com/products/24705)
> 
> If you want us to try and fix it, feel free to start an RMA. The silicone may prevent us from repairing it but I’m happy to take a look if you’d like.

That kit is backordered. Maybe I'll start an RMA do you have a link to that? Thanks.

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<div class="post-metadata">

**Author:** ![sparky](https://yyz1.discourse-cdn.com/sparkfun/user_avatar/community.sparkfun.com/sparky/32/6021_2.png) [@sparky](https://community.sparkfun.com/u/sparky)\
**Post date:** [January 30, 2024, 11:02pm UTC](https://community.sparkfun.com/t/power-setup-button-on-facet-not-responding/46881/5 "2024-01-30T23:02:24Z")

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[https://www.sparkfun.com/returns](https://www.sparkfun.com/returns)