Arduino GSM module help

Hello guys ,

I recently bought a GSM module with arduino mega in the arduino site. Today I opened it and was testing it . I fired up the sample code “testGPRS” found in the examples. But to my dismay , the code was not working. The code was staying at the line “Connecting GSM network…”. It is not proceeding to the next line of the code .

So i tried the “testmodem” code. It returns " no modem answer". So now it got confirmed that there is some problem with the device only and not the code.

What are your guys’ thoughts on it? It is the problem with the GSM module right ? Can i get a replacement ? Or is there something I can do or I have to do to make this unit work ?

Please help…

What GSM module is it?

I have an SM5100B working with an Arduino if you would like a copy of the code.