The registration process concludes with this question:
“Not including quotes, type the first and second to last characters of “@!#$^%” in the box.:”
This is not grammatically correct. In the English language, the referent of one of several adjectives is ambiguous. This question can be read as:
“Not including quotes, type the first to last character and the second to last character…”
or
“Not including quotes, type the first character and the second to last character…”
Since there are only two possible interpretations, one can bumble through by trying both. This is not good user interface design. The correct way to present the question is
“Not including quotes, type the first character and the second to last character…”