Wow…what a trip. I just got back from driving 2000 miles in 5 days.
I went up to Philadelphia for some orientation on the new Pick & Place machine. I got to meet everyone who works for the company. Yes…everyone of them. (There are only about 30 employees).
Before you jump to any conclusions, these people are beyond great machine designers and builders. They use their own machinery, and it works flawlessly.
I didn’t get to “train” on our new machine, because at this point it is a bare frame. I did however get to “play” with a demo machine they have. This machine is used to test prototype items (feeders, vision, tooling, etc). I was very impressed with the speed, and accuracy of the machine.
A lengthy discussion about the production setbacks were very honest, and to the point. There were two items that caused production delays, and I had the chance to view both first hand. Because of my automation background, the problem was undeniably clear, and they are working to correct them.
I had no problems understanding the human interface to the machine, after a few addressing setbacks. (The feeders are addressed for location) The bank feeder (12 8mm lanes in one) did throw me for a loop, but I think I will remember that from now on.
I’m very impressed with the customer service I witnessed. I was present when a customers problem was solved, without the service technician speaking directly to the customer. He knows his product, inside and out.
The resulting problem was cause by a customer replacing a cable while the machine power was energized. Doing this causes a short and blows a fuse on the servo drive board. He knew the problem immediately. This was not a normal problem. It would only happen when doing this cable change with power on. Most people know better, so it has not happened before.
We also discussed through hole mounting for our future. There were many things learned from our visit, and orientation.
I will attach some photo’s later, after I upload them.
EDIT: It should be noted this machine is not an exact duplicate of our machine. Our’s does have some options not shown here, and many more feeders.
James L
http://www.lilbro.mosquito.net.nz/image … %20031.jpg
http://www.lilbro.mosquito.net.nz/image … %20032.jpg
http://www.lilbro.mosquito.net.nz/image … %20033.jpg
http://www.lilbro.mosquito.net.nz/image … %20034.jpg