Unable to upload anything to Thing Plus C

I recently purchased https://www.sparkfun.com/products/20168 … 1674087724

It’s not my first Arduino, or my first ESP32 chip. I’ve followed the directions in the hookup guide but haven’t been able to upload any code to the board. I get the following message:

“A fatal error occurred: Unable to verify flash chip connection (Packet content transfer stopped (received 6 bytes)).”

Any hints why this might be happening? Is the board defective?

Is the COM port showing up? Run through this https://learn.sparkfun.com/tutorials/es … e-overview to verify the board pkg and drivers are correct. Also try the troubleshooting steps here https://learn.sparkfun.com/tutorials/es … oting-tips

If none of that changes anything it is likely defective; head to www.sparkun.com/returns if purchased from us (or vendor for similar) for a replacement (but please complete the above steps first)