I haven’t ordered through BatchPCB, but I’ve read the FAQ a few times, and I never understood that the times quoted were business days and that shipping time wasn’t factored in. I just read through it again and I’m still not sure exactly what was intended.
In the FAQ, you count the 4th to the 10th as 6 days and give Gold Phoneix a week, so you must be counting calendar days. For the shipping times, you count three days for each leg of the shipping, but it’s bound to hit a weekend somewhere along the way, so it must be business days.
A few words of clarification could help a lot. As long as customers know what to expect, I think most of us will be very accommodating.