Mosaic-X5 RTK troubleshooting before RMA?

Hi Russell – I submitted an RA a bit ago for a device swap, however haven’t heard anything back. Not sure if it’s because of a hyper-active SPAM filter, but can I ask for a huge favor and a nudge to the right folk?
I originally thought that this was a thermal issue, but noticed that my symptoms (now) are closer to what’s described in RTK Mosaic-X5 Issues – I need to grab and attach a scope to troubleshoot prior to sending off, but am curious if I should look at similar conditions to address long-term. Key to note … I’m in So Cal, so we have no weather … let alone lightning.

TIA – Eric