Mosaic-X5 Screen issues

GPS/GNSS
1

I found my screen in an upside down state. I hard rebooted the device and the screen has not come back on since. I am guessing the screen is burned out or some other way malfunctioning. Not sure if this is a warranty item or not probably should be I think its been under a year but if I were to replace will this screen work? SparkFun Qwiic OLED - (1.3in., 128x64)

2

Here is their return policy. Please check if your order meets the criteria. Returns

3

Hi @spreckgreen ,

Which mosaic-X5 product do you have? The ā€œRTK mosaic-X5ā€ (red metal case) or the ā€œFacet mosaicā€ (hexagonal plastic case).

Thank you,
Paul

4

Red metal case

5

OK - thank you,

Yes, the 1.3" OLED is exactly what you need. But, if your unit is less than a year old, please feel free to start a return / repair. Please reference this topic when you contact the returns team - it makes life so much easier.

Best wishes,
Paul

1 Like
6

30days is a pretty limited warranty for $1200 unit. Lesson learned I guess.

7

Hi @spreckgreen - The RTK products are covered with a 12 month warranty. Weā€™ll get you fixed up. Please start an RMA so we can help you.

8

I have submitted RMA request a few days ago still awaiting to here back form someone regarding the return.
Thanks for the additional info.

Best

9

Spreckgreen, I did not find your request in our CRM. This seems to be a common issue recently, so it is possible there is something wrong with our system.

I will PM you and see if I can locate your case.

My apologies for the inconvenience here.

10

Molly R just replied on Fri I am waiting for her to send RMA info to get started

11

Perfect. Sorry for the delay there.

12

Greetings, I have a new RTK Mosaic X-5 (red case) that I setup this morning where the OLED is completely black/blank. There appeared to be some ā€œnoiseā€ on the right side of the OLED at first, but now nothing. Ethernet setup with usb-c power. Web interface works fine. Please advise.

13

Hi @Voyager248 ,

Welcome!

Iā€™m sorry you are having issues with the RTK mosaic-X5 OLED. Can you please check the OLED connection, as described in the post below. Please also tell us your order number. If you need a replacement OLED, we can send one to you. Or you are welcome to return the whole unit for repair.

Apologies for the inconvenience,
Paul

14

I checked the connections last night and that was the culprit, all good now. Apologies for not updating my post. Thanks for your response.

15

No problem @Voyager248 - thank you for the update,
Paul