I found my screen in an upside down state. I hard rebooted the device and the screen has not come back on since. I am guessing the screen is burned out or some other way malfunctioning. Not sure if this is a warranty item or not probably should be I think its been under a year but if I were to replace will this screen work? SparkFun Qwiic OLED - (1.3in., 128x64)
Here is their return policy. Please check if your order meets the criteria. Returns
Hi @spreckgreen ,
Which mosaic-X5 product do you have? The “RTK mosaic-X5” (red metal case) or the “Facet mosaic” (hexagonal plastic case).
Thank you,
Paul
Red metal case
OK - thank you,
Yes, the 1.3" OLED is exactly what you need. But, if your unit is less than a year old, please feel free to start a return / repair. Please reference this topic when you contact the returns team - it makes life so much easier.
Best wishes,
Paul
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30days is a pretty limited warranty for $1200 unit. Lesson learned I guess.
Hi @spreckgreen - The RTK products are covered with a 12 month warranty. We’ll get you fixed up. Please start an RMA so we can help you.
I have submitted RMA request a few days ago still awaiting to here back form someone regarding the return.
Thanks for the additional info.
Best
Spreckgreen, I did not find your request in our CRM. This seems to be a common issue recently, so it is possible there is something wrong with our system.
I will PM you and see if I can locate your case.
My apologies for the inconvenience here.
Molly R just replied on Fri I am waiting for her to send RMA info to get started
Perfect. Sorry for the delay there.