The hookup guide looks different in WIndows 11. There is no “other devices” category. It shows up in the USB category where it will not use the driver specified in the download.
We’ll test this tomorrow to try and re-create the issue; please hang tight for now
Ours worked; do you have another you can test?
We also have steps here to potentially revive one https://learn.sparkfun.com/tutorials/pr … ng-and-faq