qwiic. arduino pro micro board not seen

i just bought the quiicc micro pro arduino from sparkfun.

however i cannot get it to connect show up, and load anything to it. I’m on the most current version of windows.

Ive done everything on the sparkfun site it suggest. i even deleted everything arduino off my computer and reload arduino IDE and all the boards and libraries needed.

I feel like it is a driver issue, but when i try to load the sparkfun drivers, windows say it already is using the best library for it

do i need to reset or do something to the board to make it recognizable to Arsuino IDE or windows ?

i’m lost. especially when my arduino uno connects perfectly

A lot can go wrong; try the steps here https://learn.sparkfun.com/tutorials/qw … ng-and-faq

Is it appearing as a serial device?