Received an incorrectly wired cable in XRP kit, need replacement

Robotics
1

The title says it all. The black and red wires are swapped on the controller side of the connector between the motor and XRP controller. I am just trying to get a replacement cable, but customer support sent me here. How do I get this resolved?

Thanks.

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2

That looks right to me

image
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(note this photo is of the older beta version, uses same cables/motors/connectors)
Are they in the same order on the motor side?

3

They are not. I compared to the cable on the other motor, as well. It is definitely flipped incorrectly.

4

Also, if I swap cables, the problem switches sides. Basically, the robot goes in circles when running the installation verification routine.

5

Alrighty

You could either reverse the direction in code (reassign +/-) or we can get a cable sent out, whichever you prefer. Adjusting code will save time compared to waiting on the replacement

6

I get it, but then I would have to reassign on any future code. It becomes a note I need to recall for all development. Would it be possible to get a replacement cable sent?

Thank you.

7

Oh, would it help if I include the original order number? Order: 000443096, placed on September 1st.

8

Understood, we’ll get a replacement sent out ASAP - I’ll update this after it ships (should be tomorrow)

9

It’ll be headin’ your way shortly :slight_smile: