I purchased the Sparkfun Facet recently (1month ago) and I’m experiencing charging issues.
The USB-C feels loose and will only charge after multiple attempts on inserting the USB-C.
Sometimes, charging LED does turn on but any slight bump to the USB-C cable results in the light turning off.
Does trying different usb cables help?
Does the whole connector board move when you insert the USB cable? If yes, the retention plate may not be seated completely. Docs are here.
Here is the connector board being lifted out:
Below is the retention plate:
The retention plate provides a backstop holding the connector board in place. I’ve seen instances where the retention board was not fully seated (screwed down) which allowed the USB and connector board to move, which made it tricky to fully engage the USB cable.
If the connector board does not move, or if the problem is not resolved, let us know and we can issue an RMA to get the device checked out and repaired as needed.
Trying multiple usb cables exhibit the same behavior. Charging light does not turn on but a slight “bump” of the cable will intiate charging; if the Facet is moves from that position charging stops and the dance begins again.
I’ve looked into the retention plate. It’s installation is secure; not moving. Product is great; Just this headache.
Sorry again for the headache! We can either issue an RMA and get the unit checked out, or we can send you a replacement connector board. Let us know.
I’d like the RMA option please.
Very good - please start a return here and link to this forum thread.
