The best way to get your problem solved

Development Boards MicroMod
1

Hello,

from time to time you can find some cries for help like:

“I have bought xxxx and it does not work”

Without any other information. It is fully normal that a beginner or

someone else have a problem with the new toy. But it is a hard work

to get all the needed information to solve the problem.

If you want to speedup the procedure, some more information is needed.

To solve a hardware problem some information like the following is needed:

  • which target cpu is used, like STR710, LPC2148 and so on

  • which jtag hardware is used

  • if you could provide the schematics, this could be helped,

perhaps you have a link on it.

If you have trouble with a special evaluation board, do you have an other

one and could reproduce the problem too. Perhaps the problem does not exist

here. This information could help to solve the problem.

If you have trouble with some software. It is not helpful like:

“My compiler is not working”

Here it is helpful to provide the version information of the compiler.

Or some small example to reproduce the problem.

Thinking about the following. You have create a new product. Someone bought

it, and you get only the information: “Your product is not working”.

Now you have the same problem, you want to help, but could not.

You need more input.

Does anyone have an idea for a checklist or something else which could help

to solve the problem? Perhaps we can collect some basics which are needed

and make the topic sticky?

Best regards,

Michael

2

Hello,

You point several problems with posts asking for help but they don’t provide sufficient informations.

That’s true!

But also there are a lot of posts with a lot of descriptions inside but nobody helps.

Let me give you one example. It is related to a problem I had with openocd.

viewtopic.php?t=10634

I search on the forum for my problem before dropping a new post. And I found this post, but surprise, there are no answers. And yes, this is a critical issue in my opinion, because if you use openocd and AT91SAM7 series, and you are “unlucky” and you build your own development board and you made the “mistake” to use an external clock source, then openocd WILL NOT WORK FOR YOU.

Where are the developers ? Nobody had this problem before ?

Topic was started in 6 of May, 3 months and no answer !!!

I can’t believe everybody use crystal oscillator for AT91SAM7 series.

I known this post is in openocd forum, but I can say I’ve seen a lot of posts like this here …

Please excuse my criticism, but in my opinion, support is pretty poor on this forums.

Thanks,

Atlas

3

SFE should participate in selected forums here.