Do not hold your breath and wait for any answer from OLIMAX.
Or, maybe something like this:
OLIMEX:
I just pointed out something based on our customer feedback
I’m sure that if installed properly every software will behave as needed, you just have no idea what some peoples are doing
I do remember few years ago we had call that our PIC programmer doesn’t work, after asking any possible questions like cables, power supplies etc etc I just asked for the code the customer wanted to burn in the PIC so we can try to reproduce his problem in our lab - he sent me blinking LED code on HTML web page, and he was trying to program the HTML web page in the PIC and wondered why the LED doesn’t blinks
many of our customers are beginners and when they write “your board doesn’t work with XYZ software” I’m prepared to expect everything