Bad support from Olimex for LPC-2378STK with rev. '-' micro

We are a team of designers who have worked for many years on dev boards for micro-controllers from various manufacturers: Analog Devices, Texas Instruments, Freescale, Embedded Artists and recently Olimex. In July 2009 we bought a couple of Olimex LPC-2378STK from the Italian distributor. The boards have been properly delivered and paid for on delivery, shipped in identical boxes, bearing the words LPC-2378-STK-A. Inside the box the boards were marked both as Olimex: LPC-2378-STK (C) 2008 Rev.C. So they looked identical to us…

We began to develop firmware in late 2009 and early 2010 on one of two boards, in order to adapt the FreeRTOS porting originally written for the Keil MCB2368 board, modifying it for the Olimex LPC2378-STK board. Mission successful: the porting works.

Then, as per our policy, we repeated the same procedure on the other board: nothing to do, exactly the same project was not working. After weeks of failed attempts and many headaches, we have come to compare the 2 boards, chip by chip, and then we have found the secret: on one board (the one that doesn’t work) is mounted an LPC2378 rev. ‘-’ (i.e. before rev. ‘A’) while on the other board (the one that is working) an LPC2378 rev. ‘B’. It may seem trivial but it is not, as we just discovered checking the document LPC2378 Erratasheet from NXP (http://ics.nxp.com/support/documents/mi … pc2378.pdf): the review ‘-’ has several bugs that were fixed in later revisions (in 2007 NXP has already shipped the ‘B’ rev., in 2009 the ‘D’ rev.) Among the others, the MAC port management and MAM, strength of the LPC2000 series; we cannot use it on the review ‘-’. In practice, we bought two different products that are presented as equal by Olimex; on each of them it’s necessary to write different instructions. Furthermore, when we’ll go into production with boards designed by us, we’ll have to rewrite the firmware again, because currently micros that are for sale (Digikey, Farnell, etc, etc.) are, of course, in rev. ‘D’ (By the way, why did we receive one ‘-’ rev. and one ‘B’ rev. in July 2009 ?)

We asked our Italian reseller to exchange at least the rev. ‘-’ board with a rev. ‘B’ board, but the bare support was: “I suggest you apply directly to Olimex”.

The support from Olimex has been:

"We always are among the first who offer development boards with the newest microcontrollers. This is what our customers expect from us, so we usually receive among the first ICs which the silicon vendor produce. I hope you will understand that we and all our distributors can’t throw away in the garbage can all the ICs and products we have each time NXP or somebody else change revision from - to A, or from A to B. We can’t do this nor we can control what mix of boards are in our stock or in our distributors stock. I hope you understand that every microcontroller have bugs, be sure even the revision D you got have bugs and soon there will be revision E on the market.
Best regards
Tsvetan / Olimex"

The support from NXP has been:

"Sorry to hear you had to go through all this time and trouble. From NXP point of view all i can say is that we try to make our devices bug free. So errata fixes are always nicely documented and published. From the moment we have a new revision we never produce or sell older rev parts.
However, It can happen that third party tool vendors and distributors still have older stuff in stock, which they deliver.
So always check errata sheets and revisions . . ."
Regards,
Paul"

Moreover, having we taught last year the course “Microprocessors and microcontrollers, SoC ARM”, for the Master of Science in Electronic Engineering at the Università degli Studi Roma Tre, we were assuming the use of LPC2378-STK boards, but after this accident we can’t do that: the students could receive many boards mounting different micros.

It’s a shame for the NXP Semiconductors; so much effort to bring the LPC2378 from rev. ‘-’ to rev. ‘D’, but customers are still receiving rev. ‘-’.

Regards

eNGSistemi

info@engsistemi.com

http://www.engsistemi.com

I am happy with Olimex. I’ve purchased a fair number of their NXP 2106 and other boards. I realize that they build a lot using then-available revision chips. Due to the nature of proto-boards, there not enough volume for them to build very many lots, or very frequently. I have to use boards with really old '2106es as Olimex hasn’t done a new build of these in a long time.

Frustrating? Yes.

But I’m glad we have Olimex. There aren’t many of these kinds of companies left these days.

The real problem here is not to have the latest version of the micro: we do not claim that. We just would like to KNOW what we are going to receive and we just would receive all boards at the same level of revision. We have many developers working in a team and we can’t afford a project made of various firmware because of different boards. This is not for joke, it’s a matter of time-to-market.

By the way, we are going to return to Embedded Artists: a lot of documentation, real support and boards shipped with the same components: pretty cool, huh?

Embedded Artists quickstart board are good, but you can dowload documentation AFTER buying them. So you don’t really know if the board will fit your needs :cry:

Angelo

Polux rsv:
Embedded Artists quickstart board are good, but you can dowload documentation AFTER buying them. So you don’t really know if the board will fit your needs :cry:

I have no hesitation in recommending the Embedded Artists Quickstart boards. Their quality is very good and the documentation is comprehensive. Even without it with all the information on the website there was no problem in determining whether the boards would fit our needs before we purchased them.

If you need any additional information just ask them! I’d recommend you do that with any hardware or software company you haven’t dealt with before. If they don’t answer your pre-sales questions satisfactorily then you have little hope they will help you after the sale.

I’ve got several EA boards here, build quality and support have been excellent. We used their LPC2148 Quickstart module and prototyping board for a large project, controlling a complex prototype medical instrument for measuring blood cell deformation. Hardware development was trouble-free.

EA makes the LPCXpresso and mbed boards for NXP, BTW. I’ve got those as well. They are well-designed little boards, and very good value for money.

leon_heller:
EA makes the LPCXpresso and mbed boards for NXP, BTW. I’ve got those as well. They are well-designed little boards, and very good value for money.

EA does NOT make the mbed boards for NXP! LPCXpresso yes, mbed completely different!

paul_l_curtis:
EA does NOT make the mbed boards for NXP! LPCXpresso yes, mbed completely different!

… additional information:

“The mbed project was initiated by two ARM employees, and later became an official research project within ARM. It is now run and maintained by ARM to help MCU Partners provide their customers with the best way to prototype designs using their microcontrollers.”

http://mbed.org/about/

I was confused by the EA prototyping board. That takes both the mbed and the LPCXpresso.