Brand New Facet L-Band not charging through USB-C

[jover_usgs]

Hello Spark Fun Team,

Recently purchased (less than 30-days and just got around to setting it up) a RTK Surveyer and the Facet L-band to test out (trying to replace some SP 80 and Carlson SurvCE gear)

I was able to get the Surveyor charging, but while i was setting up the keys on the L-band and getting it squared away while it was plugged in it apparently wasn’t charging. I left it overnight and was surprised that it still had 6% when I went to turn it on. Then i saw the green LED light wasn’t on. I tried two different cable configurations and nothing. Looking at the post where the guy shoved it in roughly didn’t work either. Nothing looks obviously broken from the outside but I am not an electronics expert. Taking it apart would likely not tell me much unless i knew exactly what it should or shouldn’t look like.

Got it from Amazon and talked with Joelle who said to post here. Attaching pictures of its ID and the lack of green LED.

Can I returned it to be fixed or is a replacement from Amazon easiest.

Thanks!

[TS-Russell]

My first guess would be that the battery has become disconnected inside; we do have a step-by-step photo guide https://docs.sparkfun.com/SparkFun_RTK_ … ning-facet

Skip the antenna/cable disconnection part and just look for the red & black power wires coming from the battery and ensure it is plugged into the gray port on that rear-most circuit board…if not, I would probably try wiggling it in (tweezers or similar might help to get it started)

If that doesn’t turn up any suspects (disconnected, battery damaged, etc) we’ll likely send the unit directly to us for repair and ship it back out ASAP; let me know how the above goes

[jover_usgs]

I took it apart - nothing looked wrong - everything was connected pretty firmly and the battery looked undisturbed.