Facet L-Band 12 month PointPerfect key expire after firmware update!

GPS/GNSS Development Boards
1

Hello,

Before firmware update (v3.5), we still had more than 250 days of license PointPerfect (key was activated around April 15, 2023), but now we have message expired key.

How to reactivate our key?

Thanks

Best regards

Ludovic

2

There was a firmware bug that mis calculated the expiration date. Keys can not be older than ~56 days.

I’ll DM you to get your unit ID.

3

Hello sparky

I send my unit ID on private message but I don’t have return.

Can you help me?

Best regards

Ludovic

4

Hi Ludovic - Sorry, I didn’t see your DM. I’ve fixed my settings so I’ll get notifications in the future.

Reviewing your ID, it’s correctly whitelisted so you are cleared to get keys.

What version of firmware is on your RTK Facet L-Band? You should use v3.7. Docs are here: https://docs.sparkfun.com/SparkFun_RTK_ … loader-gui

If you have version 3.7, please give your unit WiFi credentials for your local WiFi. Then request the unit update the keys.

Alternatively, you can factory reset your unit (docs here: https://docs.sparkfun.com/SparkFun_RTK_ … tory-reset) then give the unit WiFi credentials, then it should provision and get new keys. Please

5

Hi,

Now it’s OK, thank you.

Best regards

Ludovic

6

Excellent! Please let us know if you need anything in the future.