Yes, I was holding the reset > 10 seconds. It looks like it was deprogrammed somehow. It looks related to it being used on a Linux computer - I have not tracked down what is causing this yet. One thing that I am noting that is strange is that it is connecting/disconnecting fairly regularly. Here is some dmesg output showing this behavior:
[928141.308850] usb 2-1.2: new full-speed USB device number 26 using ehci-pci
[928141.397088] usb 2-1.2: New USB device found, idVendor=1b4f, idProduct=002a, bcdDevice=42.01
[928141.397095] usb 2-1.2: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[928141.397099] usb 2-1.2: Product: SAMD21 LoRaSerial
[928141.397103] usb 2-1.2: Manufacturer: SparkFun
[928141.397107] usb 2-1.2: SerialNumber: 318EF0995055344A342E3120FF15281E
[928141.397894] cdc_acm 2-1.2:1.0: ttyACM0: USB ACM device
[928141.398469] usb-storage 2-1.2:1.2: USB Mass Storage device detected
[928141.399236] scsi host9: usb-storage 2-1.2:1.2
[928141.400729] hid-generic 0003:1B4F:002A.0007: hiddev0,hidraw4: USB HID v1.00 Device [SparkFun SAMD21 LoRaSerial] on usb-0000:00:1d.0-1.2/input3
[928142.401969] scsi 9:0:0:0: Direct-Access SAMD21 L oRaSerial 1.00 PQ: 0 ANSI: 2
[928142.402967] sd 9:0:0:0: Attached scsi generic sg2 type 0
[928142.403502] sd 9:0:0:0: [sdb] 16000 512-byte logical blocks: (8.19 MB/7.81 MiB)
[928142.404157] sd 9:0:0:0: [sdb] Write Protect is off
[928142.404163] sd 9:0:0:0: [sdb] Mode Sense: 0f 00 00 00
[928142.404778] sd 9:0:0:0: [sdb] No Caching mode page found
[928142.404785] sd 9:0:0:0: [sdb] Assuming drive cache: write through
[928142.413546] sdb:
[928142.416648] sd 9:0:0:0: [sdb] Attached SCSI removable disk
[937592.710085] usb 2-1.2: USB disconnect, device number 26
[937592.766593] FAT-fs (sdb): unable to read boot sector to mark fs as dirty
[937713.207365] usb 2-1.2: new full-speed USB device number 27 using ehci-pci
[937713.300822] usb 2-1.2: New USB device found, idVendor=1b4f, idProduct=002a, bcdDevice= 1.00
[937713.300828] usb 2-1.2: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[937713.300833] usb 2-1.2: Product: LoRaSerial
[937713.300837] usb 2-1.2: Manufacturer: SparkFun
[937713.300841] usb 2-1.2: SerialNumber: 6355233450303057502E3120FF0F170C
[937713.303776] cdc_acm 2-1.2:1.0: ttyACM0: USB ACM device
[937740.679007] usb 2-1.2: USB disconnect, device number 27
[937741.879805] usb 2-1.2: new full-speed USB device number 28 using ehci-pci
[937741.973011] usb 2-1.2: New USB device found, idVendor=1b4f, idProduct=002a, bcdDevice= 1.00
[937741.973018] usb 2-1.2: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[937741.973022] usb 2-1.2: Product: LoRaSerial
[937741.973026] usb 2-1.2: Manufacturer: SparkFun
[937741.973030] usb 2-1.2: SerialNumber: 6355233450303057502E3120FF0F170C
[937741.975256] cdc_acm 2-1.2:1.0: ttyACM0: USB ACM device
[941616.287231] usb 2-1.2: USB disconnect, device number 28
[941616.289785] cdc_acm 2-1.2:1.0: failed to set dtr/rts
[941617.488216] usb 2-1.2: new full-speed USB device number 29 using ehci-pci
[941617.581217] usb 2-1.2: New USB device found, idVendor=1b4f, idProduct=002a, bcdDevice= 1.00
[941617.581224] usb 2-1.2: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[941617.581228] usb 2-1.2: Product: LoRaSerial
[941617.581232] usb 2-1.2: Manufacturer: SparkFun
[941617.581236] usb 2-1.2: SerialNumber: 6355233450303057502E3120FF0F170C
[941617.582130] cdc_acm 2-1.2:1.0: ttyACM1: USB ACM device
[946259.388252] usb 2-1.2: USB disconnect, device number 29
[946304.877506] usb 2-1.2: new full-speed USB device number 30 using ehci-pci
[946304.970506] usb 2-1.2: New USB device found, idVendor=1b4f, idProduct=002a, bcdDevice= 1.00
[946304.970513] usb 2-1.2: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[946304.970518] usb 2-1.2: Product: LoRaSerial
[946304.970522] usb 2-1.2: Manufacturer: SparkFun
[946304.970525] usb 2-1.2: SerialNumber: 6355233450303057502E3120FF0F170C
[946304.972507] cdc_acm 2-1.2:1.0: ttyACM0: USB ACM device