We’ve been using the new Mosaic Facet for the past month, and it had been working great. Today, after charging it, we unplugged the device and noticed the screen displayed “Shutting down” and became unresponsive. The external button also didn’t respond.
We disassembled the unit to access the internal reset button. After pressing it, the screen went completely blank and the device now won’t power back on. We also noticed the board seemed unusually hot.
I dont think we did anything that would have caused this issue. We’ve reassembled the device and are letting it sit overnight. any thoughts?