Photon device is unable to connect to cloud

i have a photon 1 device (brand new, first set up) . the RGB is only blinking fast cyan (hasn’t changed for a while) and not connecting to the cloud. This is one of the errors that shows up : (ParticleCloud Error) ! getDeveloperAgreement Failed https://api.particle.io/v1/user/service_agreements (0): Unknown error occurred.

(null) .

i have tried to put it in dfu mode with the following commands:

particle keys server

particle keys doctor YOUR_DEVICE_ID

but I get this error:

Make sure your device is in DFU mode (blinking yellow), and is connected to your computer.: dfu-util: Warning: Invalid DFU suffix signature

dfu-util: A valid DFU suffix will be required in a future dfu-util release

dfu-util: Error during download get_status

please help! :evil:

https://docs.particle.io/troubleshootin … king-cyan/ should get the ball rollin