roostick driver problem

I was referred here by the folks at ProTech Robotics where I purchased my Roostick. They’ve not been able to help me and suggested this forum.

I can’t seem to get the Roostick driver to load and recognize the Roostick. I’ve done this from scratch maybe 5 times with no luck.

Win XP Pro SP3.

I download SFE_USB_Drivers-v011.zip, unzip it and run PreInstaller.exe. After a short while it reports “Installation Successful.”

I then insert the Roostick and Windows says “USB Device Not Recognized.”

Device manager shows nothing under Ports but does show an Unknown Device under Universal Serial Bus controllers.

Any thoughts?

Mark