Hello and welcome. Sorry to hear you’re not able to get any satellites!
Above, the device in pink is an inductor that provides the antenna with power. We have repaired a few units where the inductor has cracked for unknown reasons. Either thermal stress or other. If the inductor breaks, the antenna does not get power and the reception goes to 0. You can test this with continuity on a multimeter. Probing both sides of that inductor, you should hear continuity. If you do not have continuity, then the inductor is broken, and that is your problem.
The fix is to replace the inductor. You can either attempt a replacement yourself (which is a bit advanced) or you can return it to us for repair.