SARA-R5 kit connection problem and ESP32 faulty

Development Boards ESP32
1

I have activated the SIM that comes with the kit and SPAM the AT+CONNECT command and keep replying with ERR14 2 UNABLE TO CONNECT. Other than that, my PC also can’t communicate with the dev kit after switching from the update tool to the ESP32 module.

2

Im using AWS IoT ExpressLink SARA-R5 Starter Kit V2

3

Are the LEDs on the board/processor lighting up when plugged in?

4

On the SARA R5 Sara On, 3.3V and V in LEDs are on and the indicator on update tool module is on but when I changed to ESP32 module the indicator on ESP32 is very dim and is not detected but PC