Thing Plug v1.0 Isn't recognized by windows

I’m having difficulty getting my Thing Plus to be identified by my machine. When I plug it in I get a brief orange led lit then nothing. Windows detects the USB but reports there is a USB problem vs driver not found. Error is "Unknown USB Device (Device Descriptor Request Failed). I’ve installed and uninstalled the “CP210x USB to UART Bridge VCP Drivers” driver many times and tried the device on two different machines. Both windows 10.

Wondering if this is a common problem and whether the LED pattern is an indication of whether the bootloader is corrupt. Worth noting this is the first time I’ve tried to use the device since it was sent in July to replace one that didn’t work. Its been in the box since.

Any help would be appreciated.

Hello, the brief orange LED sounds normal, (I’m assuming you’re using the ESP32 Thing Plus) have you given the large black square CP2102 module a touch to see if it’s heating up?

Yea its the plus - ESP32 WROOM. I have plugged it into the computer and with 5v supply and it doesn’t seem to be getting any warmer. Even checked it with a laser thermometer and it doesn’t really seem to be much above room temp.

You might try a different USB cable. Sometimes a flakey cable will work with one device and not another.

I’ve tried several cables nothing works. What operating systems is this supported on? Have you all tried it on all the latest versions of Windows 10? Would you recommend some other OS or diagnostic to figure out why its failing. Is Linux supported or only MacOSX and Windows?

I’m currently on Win 10 1903 but also tried it on 1809 (redstone 4) and 1803 (redstone 4) on two separate boxes. When you plug it in and its detected what happens? How does it show up in the device manager?

Should I be using the “CP2104 USB Driver” driver or something else?

I have attached what I see

Error4.png

Error2.png

Is anything on the board getting hot?

Have you tried a different USB cable?