TOL-18627 Logic Analyzer Windows not find

Hello.

I bought new TOL-18627.

When insert in PC USB port, windows not recognize it (see picture).

Zadig and Pulseview also dont find it.

I tried another USB cable, port, PC without success.

It sounds it might be a defective unit; if purchased from us head to www.sparkfun.com/returns and fill out the form (if bought elsewhere, contact them for similar)