I ordered the 6 color spool solid core wire set (PRT-11367). The box didn’t have a seal on it when received and one of the spools is stranded wire (green), not solid core, which really has set me back as I need all colors and all solid color for my project upcoming due date.
The support team sent me multiple (what seemed like) autoreplies that directed me onto here without acknowledging my item received issue versus technical support issue.
So, help yall. I was sent the wrong wire spool (1 out of set of 6), I need the right wire spool.
I think they are closed today, what you might do is fill in the form at the link below and give them a day to respond. https://www.sparkfun.com/returns
That should get you fixed up!
I appreciate your assist YellowDog.
I contacted support about this 6 days ago actually.
It is not my preference to do default to a full item return ; this is not a solution for me.
All I want at this moment is to talk to an actual person from support about my issue. I posted here because it seems like it is my only route to get an order corrected; which is ridiculous.
Thank you for posting here. SFE was closed yesterday, my apologies for the delay.
Sorry we are making you jump through hoops here. I don’t think this particular case needed to be posted on the forums. I will see what I can do to improve the process there.
This is certainly odd, and a 1 off issue. I think we should just get you a replacement 11367 and that should do it.
We have your Email. We will reach out today with further instructions.
it doesn’t seem to be important to make things right or keep as a customer. I’ve tried to have patience, but it’s been over 20 days without any follow through to resolve this.
I’ll get my materials elsewhere in the future.
The ticket was resolved yesterday, finally. Commodoreperry, you should be receiving a replacement soon.
I see the issue in the process and I will be having discussions internally to remedy the problem in the future. We strive to provide the best support possible, however, mistakes were made here despite Commodoreperry’s best efforts and excellent communication.
This was a SparkFun problem and a breakdown in process. My apologies. We can do better.
Please let me know if I can do anything else here.
I got the replacement wire when I got home from work today. I appreciate the quick resolve.
I totally understand if there Was a breakdown and communication somewhere. Not knowing that, it left me feeling ignored. Your response back assured me that that was not the case and that it was not intentional. I am happy to continue purchasing and supporting SparkFun.
Side note: I compared the new wire to the previous wire. It looks like the wrong wire spool got switched before labeling or vise versa.
The imposter wire stranded 24 gauge. Hopefully that’s helpful if info if you need it in the future.
