I’ve been in a customer or technical support position my entire life, so I think I might know one or two things about providing decent customer service. Up until now, Sparkfun seems to have decent customer support, but I cannot make that claim anymore.
I placed an order at the end of July for qty 5 of FT232RL USB IC’s for a project I’m working on for my department. The order arrived in reasonable time, roughly 3-5 days, so no problem there. When blank boards from BatchPCB finally arrived, I set about putting them together, but when I got to the Sparkfun bag, The IC’s provided were NOT FT232RL’s, instead they were some TI 16 Channel Multiplexers, http://www.sparkfun.com/products/299
I have contacted customer service twice in two days and have not received an acknowledgement of my emails, an apology, the correct item…nothing. Today is day 3 with no contact. My build has stopped due to this, and while I was able to place an order with Newark.com for the correct IC’s, they have been on back-order until recently so I will need to wait longer.
This is completely unacceptable customer service & support. Admins/Staff, if you see this, please contact me at erichardson@savi.com my order number was #395824
Thank you.