Bare Conductive TouchBoard battery

I’m trying to use the Bare Conductive Touch Board with a battery. It powers on and works fine with the USB adaptor or with power input directly to the pins. We have a 3.7V LiPo battery, as instructed. I have verified that it is charged with a multimeter and I see the “charging” light illuminate briefly when both the battery and the USB are plugged in, as expected. But, the unit will not power on from the battery. Is there any chance the unit is defective? What else should I consider?

Thanks!

What battery are you using and can you snap a photo of the battery and the connector?