Got four (out of 21) low or zero voltage LiPos (P/N PRT-13851); need help.

Components & Accessories Power
1

Hello. I was told that there was not such thing as “talking to a customer service rep” regarding a few dead batteries I just got. I was asked to go to the forums and post the issue.

So, over the last month or so I have ordered 21 LiPos (P/N PRT-13851). I have ordered these many times before I never had a problem. This time though, I had already assembled one 3S package with these when I noticed that one of the cells was reading 0V! This prompted me to check all remaining 18 batteries and found 3 more with either very low voltages (<1V) or 0V.

I explained the situation to the person that called me back (I had left a msg at your main No.) and she asked me to post it here.

If there a better procedure to deal with apparently defective items, please let me know.

Thanks in advance.

Best regards,

Dr.X

2

Greetings Dr.X. Thanks for going through and posting on the forums.

I am going to PM you and we will take care of the issue. I apologize for making you jump through so many hoops.

I will chat with you soon and we will get the issue taken care of.

3

Thanks John. Greatly appreciated. Look forward to hearing from you. Best regards. Dr.X.

P.S. Pardon my ignorance, but may I assume the PM will come through my email? Just in case I will check the forum tomorrow.

4

Hi John,

Should I contact you? Let me know. Thanks.

5

Hey again, sorry for the delay in response.

If you left click on your username in the top right corner there should be a PM notification at the top of your account avatar.

Let me know if you find it. Cheers for now.