No response from BatchPCB on emails :(

Archive BatchPCB
1

I’ve emailed them 3 times I believe. First was I accidentally submitted a bad board, and I immediately realized my mistake and asked them to cancel the order, I never got a response nor do I believe the order was cancelled.

Second and third was an email about a gerber file that I submitted was rejected by the BatchPCB bot. It said “there is an error in the top layer, see below for details”, but underneath there were no details about the error. I could not see any problems with the top layer file, everything was 8 mil spacing and 8 mil traces (my designer tells me).

I was hoping to use BatchPCB on a more commercial prototyping level, but I’m extremely disappointed with the willingness to take $100, but the unwillingness to answer emails. I don’t think I’ll be using BatchPCB again.

2

Try emailing the sparkfun customer service address, I had better luck there. It seems my emails were getting picked up by the spam filter.

3

SFE doesn’t like to be called about batchpcb for file design/ submission support, but if you have absolutely no luck reaching them via email regarding an order or something, do call the SparkFun customer service number. They’d rather deal with a batchpcb phone call then have very unhappy customers!

There have been cases where the batchpcb person replies, only to get a notification come back that the email was rejected as spam. Some email filters don’t seem to like things from batchpcb.com due to the similarity of all the DRC pass/fail messages.

Cheers,

–David Carne

4

Hi, this is Sallie with BatchPCB.

We welcome all question emails! Please send them. The BatchPCB support email gets a lot of Spam, so sometimes emails hit that filter and I never get the chance to see them. It’s something we are working on.

In the future, David is correct that you should definitely send an email to SparkFun Customer service and they will forward it directly to me - or you are welcome to give them a call and they will transfer you to me. I’m happy to answer all questions.

It is also very helpful if you would put your Order number in the Email Subject Line. It helps it to recognize that it’s an actual problem, and it shows me where to look immediately.

Thanks for your concern, we are working on ways to make both our customer service and the actual service itself better.

Sallie