SparkFun LTE CAT M1/NB-IoT Shield - SARA-R4 not connecting to operator

I purchased a redboard turbo and the SparkFun LTE CAT M1/NB-IoT Shield - SARA-R4 that came with the sim. When using the 00-register-operator example, everything works great until i choose an operator from the list then it returns an error. I checked with hologram and the sim is set up and good to go the serial monitor report is attached.


before you ask i have tried 7 different operators with the same result.

This is for tech support from Sparkfun

Hi Jimmy.

The only thing I can think of that would be causing your trouble is if you’re in an area that doesn’t have coverage by the Hologram SIM. Have you tried relocating closer to a large city?

yes i live in a big city. There are about 8 operators to choose from Verizon , At&t, T-mobile, none of them connect. it also doen’t work on my uno either. I was thinking of trying usb but i don’t know what software to use with windows, and i don’t want to have to try and remove the solder from the jumper either.

OK Jimmy.

I’m not really sure what might be causing your issues. Did you purchase the shield directly from SparkFun or from one of our distributors?

If you purchased the shield directly from us, please fill out the [form on this page with your order or invoice number and URL to this forum post (in the “Why do you want an RMA?” box) so I can look into your order.](Return Policy - SparkFun Electronics)