Got a new Sparkfun, charged it up, but no pwer up at all. Blank screen. Any troubleshooting Ideas I can do?
It might be a loose display cable (the fact that it charged makes me think the battery is hooked up, but its connection might be worth checking as well), or perhaps a dead button
Does the unit respond to the power button while plugged in?
If you’re handy you can open the unit and confirm the cables/connectors (particularly the display/front area) are fully seated
I see the Battery Charge light, Im oing to open it and check the cables
Alrighty
Barring finding anything unexpected when you open it, I suspect a display board failure - we can send you a replacement board if so, just fill out the form here
Reseat didnt work. I agree bad board.
Do you have a part number, that I can put in the RMA? HOw quickly can I get it?
I guess we purchased it from DIGI key. Can I still go through you or do I need to contact them?
Create a sparkfun account (on our main website), be sure to put in your address/shipping info for the account.
Then click the link above to fill out the forum for an RMA (put “1” as the order #), you can also link/reference this thread…and we’ll get a new display sent out ASAP!
Done, Thank you for the help.
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