SPARKFUN RTK FACET WON'T TURN ON

I just got a SparkFun RTK Facet in the mail yesterday, and it will not turn on. I’ve charged it for over 24 hours now. Holding the power button for any length of time does not produce any feedback from the LCD screen, which remains black.

I actually bought 2 rtk Facets, however, 1 is working normally and this one has a display problem.