Hello,
I need technical support for the Thing Plus Matter kit that I purchased from the Sparkfun shop. Currently, I am experiencing an issue where Simplicity Studio only detects the J-link but is unable to detect the MGM240P chip (it doesn’t show Sparkfun Thing Plus MGM240P). The Simplicity Studio version I am using is SV5.7.0.2, Gecko SDK Suite v4.3.0.
I kindly request your assistance in resolving this issue.
Thank you,
Tra
Remove the J-Link…does the board appear as expected?
Did you mean to unplug the USB cable? If you unplug the USB cable, the J-Link in the picture above will not show up.
Can you send an image of a close-up of your board? Which LED’s are going on when you power the board, can you send an image of this too?
Hello,
Please check the attached pictures. The power LED is solid, the DBG LED is solid, and the STAT LED is blinking.
Be sure to hit the rest button and see if that helps. Next I would say try starting over (uninstal, etc); did you use the auto-or manual install the 1st time? It looks like it should should initially appear as a J-Link https://learn.sparkfun.com/tutorials/sp … ware-setup and then appear as the sparkfun board afterward
If that doesn’t work it might be a bad board…head over to www.sparkfun.com/returns if’n
Hello,
I tried press the reset button , uninstalled SS5, but the issue persists. Only the J-Link is being recognized, and the SparkFun board isn’t appearing. I purchased 3 kits, and 2 of them are working fine. However, one kit is experiencing this problem.
Ok, go ahead and contact the company that you purchased it from for a replacement 
