Thing Dev does not appear at all

Hello,

I have 3 thing dev’s. I have about 5 different USB cables. Windows 10 64-bit.

No matter what combination I try the thing dev will not show up in device manager under COM ports or unrecognized devices. I tried to power on and off the little switch on the board many times. In fact I don’t even get the noise to recognize new usb devices plugged into the computer. I actually tried plugging into my wife’s Mac computer as well with no luck. I’m frustrated because my application is very easy but I cannot even begin to connect let alone program.

Thanks,

Dan

Thank you for providing information detailing the extent that you’ve tried troubleshooting. I would suggest that at this point you should file an RMA so we can attempt to possible replace the modules. Please visit and read through our returns policy for more information: https://sparkfun.com/returns

I tried an RMA for the first one - bought a second one - they sent me a replacement for the first one and the second one I bought showed up at the same time. That’s how I have 3. Is it possible all 3 are bad? I have to assume it’s something I’m doing but I should at a bare minimum get the USB device noise even if my drivers aren’t found right?

Dan