Troubleshooting with recently purchased XRP controller boards-Rasberry PI Pico W-RP2040 microcontrolle

Greetings,

We have recently purchased 5 XRP boxes. We have not been able to connect the boards to the interface (xrpcode.wpi.edu) using both micro-USB or Bluetooth. As you can see in the attached, the status would not change in both modes and we have tested with the other controller boards and we got the similar observation. I wonder we are missing something with the new boards. As I have used the beta boards with USB C connectors before and they worked just fine following the same procedure. Please advise how we can address that?

Are you using windows?

Have you tried pressing the reset button? XRP Controller Overview - SparkFun XRP Controller Hardware Overview