two days has pass, but the order still is Exception

Sensors Environmental
1

buyed one product in https://sparkfun.com, two days has pass, but the order still is Exception. contact Customer Support, but get no responce at all. Please help.

Order id: 7012457

Thanks

2

They say-“Exception - This indicates your order needs human interaction before it can be released for shipment. This is often the case with lithium batteries, export control issues, and orders you have requested be paused for changes. Orders in Exception status usually get cleared quickly. We will contact you if we need additional information.”

Haven’t they call you over phone yet?

3

“Haven’t they call you over phone yet?”

No.

What I buy is SparkFun GNSS-RTK Dead Reckoning Breakout - ZED-F9K (Qwiic).

two days, so long! not any progress, so bad service!!!