Arduino Board not Recognized

I purchased this board from Spark Fun but for the life of me cannot get any computer in my house to recognize it. I’ve followed all of the troubleshooting I can find online and wanted to see if forums might have knowledge. Most of the online fixes say to download drivers specific to the board. I cannot find a site that has drivers I can manually install on my machine that my board will show in the device manager. However I was able to install the desktop IDE for Arduino and within that program I could use the board manager and it allows drivers to be installed. It still didn’t help the board to show up in device manager or the cloud IDE at all. The only port option I had in the desktop IDE was COM1, even if I moved the board around to other USB ports or used other computers with different versions of windows or other USB cables it didn’t seem to make a difference. There are lights on the board so I don’t think the board is broken at all but I don’t know if there is a way to test at all. Although I have tried pressing the button on the board a few times thinking it might be a reset for the board but it hasn’t seemed to help at all.

Have you tried a different USB cable? Some cables are charge-only cable and don’t have data wires. Sometimes the wires inside the cable can break.

Which board?

darrellg:
Have you tried a different USB cable? Some cables are charge-only cable and don’t have data wires. Sometimes the wires inside the cable can break.

I have tried 3 different cables but is there a way to tell if it has a data transfer wire by looking at it?

TS-Russell:
Which board?

This is the MKR GSM 1400 arduino board. All of the lights come on when I plug it into any of my machines like I said. I just cant seem to get the IDE to recognize the board.

Can you test it on another machine? What OS are you using?

You can tell if that cable passes data by looking at the rectangular USB section…it should have 4 pins/contacts (data are the shorter middle 2, power are the longer outside 2)