Defective Alchitry Io Board

Hello :slight_smile:

I purchased an Alchitry Cu, Br and Io board.

They are very fun to work with, but unfortunately, some of the segments of the seven segment displays on the Io seem to be defective.

I’ve attached a photograph of the board when all segments are driven by the FPGA, but some don’t light up.

It’s hard to see in the picture, but the solder joints all look fine.

Is there anything I can do or should I apply for a refund for the Io?

Best Regards,

a Random Engineer

Hi Random Engineer.

Sorry about that!

If you purchased the board directly off our website, just [fill in the form on this page with your order number and the URL to this forum post and we can replace it for you.

If you purchased from a distributor or Amazon you will need to let them know you have a defective product and arrange with them for an exchange or refund.](Return Policy - SparkFun Electronics)