What version of RTK Surveyor firmware are you running? This can be found when the serial menu is opened (also in the settings.txt file, and in the serial output at power up).
Are you connected to the device over Bluetooth? What app? Are you transmitting NTRIP back to the device?
How is everything being powered?
Are there any additional details that may help us help you?
Steps to reproduce
Tell us how to reproduce this issue. Please include a copy of your settings.txt file used on the unit.