Hello, we have a couple of facets purchased last January which had been woking fine until last week. Today we tried to turn on the base but the display did not show up. Same thing with the rover, CRAZY! Charged both batteries but still the same, and both show up via USB as COM4 but they connect and dissconect every few seconds. I was thinking of a firmware problem and tried to read the firmware version, quickly while connected, with u-blox but shows empty under UBX - MON - VER. After several attempts of turning both units on and off, the rover’s display did turn on and I could connect through SW Maps showing and updating the facet’s location, but after a few minutes the display froze and I havent been able to turn it on again. Any ideas?
Hi @gilfdz - sorry for the hassle! It sounds like the display has failed which leads to all sorts of issues. Please start a return here. Once you have an RMA, and we’ve received the units, we can usually get them fixed within a day or two.
Thank you very much for the quick reply and great service. Will do!
Regards,
Gilberto
Of course! Sorry for the trouble!