RTK L-Band account expired cannot get keys

GPS/GNSS
1

Cannot get my keys to update say account expired

2

Would probably need to get account/ID details to @sparky or @TS-Russell to review

Also L-Band service to Europe has been suspended / terminated

1 Like
3

Hi Lpiatt83 - welcome and sorry for the hassle. Can you give me your device ID?

4

Where do you find your device id have not been able to locate it

5

Please see these docs. You can view the device ID over the WiFi config page, or over the serial connection in the PointPerfect menu.

6

My device # is 48E729963FC2

7

Thank you. Yes, it looks like your account has expired. The product includes a 1 year subscription. Please contact customer service with your order number and device ID. They can get you setup with a new subscription.