I have a Sparkfun RTZ Express Surveyor Kit ( catalog GPS-18380) received in December 2021. It is running firmware 1.4 out of the box. It is not booting past the initial version splash screen or periodically the rover screen. I have tried to boot by the switch on the main board. Same thing. I have also disconnected and reconnected the battery without improvement. I initially was able to get it to start after some persistence the first time but it has progressively gotten more difficult to start. Are there any troubleshooting steps I have missed? I do not have access with it off to flash the firmware either. I apologize if this has already been posted. My searches did not pull up a similar topic.
Those are the correct troubleshooting steps; head over to www.sparkfun.com/returns/ and fill out the form and we’ll get a replacement sent out